> ## Documentation Index
> Fetch the complete documentation index at: https://simplicityapps.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# NPS Dashboard

> Track customer satisfaction with real-time analytics

## Dashboard Overview

The NPS Dashboard is your command center for understanding customer satisfaction. It provides real-time insights into how customers feel about your brand.

## Key Metrics

### Net Promoter Score

Your NPS score is displayed prominently with color-coded status:

<CardGroup cols={3}>
  <Card title="Excellent" icon="face-smile">
    **Score: 70+**

    Green indicator - You're doing great!
  </Card>

  <Card title="Good" icon="face-meh">
    **Score: 0-69**

    Amber indicator - Room for improvement
  </Card>

  <Card title="Needs Work" icon="face-frown">
    **Score: Below 0**

    Red indicator - Focus on customer satisfaction
  </Card>
</CardGroup>

### Response Breakdown

See how your customers are distributed:

* **Promoters (9-10)** - Loyal enthusiasts who will refer others
* **Passives (7-8)** - Satisfied but unenthusiastic
* **Detractors (0-6)** - Unhappy customers at risk of churning

The donut chart visualizes this distribution, making it easy to spot trends.

## 30-Day Trend Graph

Track how your NPS score changes over time:

* **Daily data points** - See scores for each day
* **Trend line** - Identify improving or declining satisfaction
* **Response volume** - Understand sample size for each day

<Tip>
  A consistent upward trend indicates improving customer satisfaction. Focus on maintaining and building on positive changes.
</Tip>

## Customer Responses

### Viewing Responses

All customer ratings appear in a sortable table:

* **Rating badge** - Color-coded (green, amber, red)
* **Order number** - Click to view order in Shopify admin
* **Customer comment** - Read detailed feedback
* **Date submitted** - When the rating was given

### Filtering Options

Filter responses by category:

<Tabs>
  <Tab title="All">
    View all responses regardless of score
  </Tab>

  <Tab title="Promoters">
    See only ratings of 9-10
  </Tab>

  <Tab title="Passives">
    See only ratings of 7-8
  </Tab>

  <Tab title="Detractors">
    See only ratings of 0-6
  </Tab>
</Tabs>

<Info>
  Filter counts update in real-time. Use filters to quickly identify patterns in positive or negative feedback.
</Info>

## Dashboard Tips

<AccordionGroup>
  <Accordion title="Best time to check dashboard" icon="clock">
    Review your dashboard weekly at a minimum. Monday mornings work well for identifying weekend patterns.
  </Accordion>

  <Accordion title="Understanding sample size" icon="users">
    NPS becomes more reliable with more responses. Aim for at least 30-50 ratings before making major decisions based on score.
  </Accordion>

  <Accordion title="Reading comments effectively" icon="message">
    Look for patterns across multiple comments rather than reacting to individual feedback. Common themes indicate systemic issues or strengths.
  </Accordion>

  <Accordion title="Benchmark scores" icon="chart-line">
    Industry average NPS varies widely. E-commerce typically sees scores between 30-60. Focus on improving your own trend rather than comparing to others.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Export Data" icon="download" href="/features/csv-export">
    Download ratings for deeper analysis (Premium)
  </Card>

  <Card title="Auto-Tag Orders" icon="tag" href="/features/auto-tagging">
    Automatically tag orders with ratings (Premium)
  </Card>
</CardGroup>