> ## Documentation Index
> Fetch the complete documentation index at: https://simplicityapps.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Features Overview

> Complete guide to Simple NPS Survey features

## All Features at a Glance

<CardGroup cols={2}>
  <Card title="NPS Dashboard" icon="chart-line" href="/features/nps-dashboard">
    Beautiful analytics dashboard with NPS score, trends, and customer feedback
  </Card>

  <Card title="Auto-Tag Orders" icon="tag" href="/features/auto-tagging">
    Automatically tag Shopify orders with NPS ratings (Premium)
  </Card>

  <Card title="CSV Export" icon="download" href="/features/csv-export">
    Download all customer responses and ratings (Premium)
  </Card>

  <Card title="Thank You Page Widget" icon="square-poll-horizontal">
    Clean, modern survey widget on your order confirmation page
  </Card>
</CardGroup>

## Core Features (All Plans)

### Real-Time NPS Tracking

Monitor your Net Promoter Score as customers submit ratings. The dashboard updates automatically with:

* **Current NPS Score** - Calculated in real-time
* **Total Responses** - How many customers have rated you
* **Category Breakdown** - Promoters, Passives, and Detractors
* **Average Rating** - Mean score across all ratings

### Customer Feedback Collection

Collect ratings on a 0-10 scale with optional comments:

* Simple, intuitive interface for customers
* Optional comment field for detailed feedback
* Mobile-responsive design
* Appears immediately after purchase

### Beautiful Dashboard

Your dashboard includes:

* Visual NPS score with color-coded status
* Donut chart showing distribution of Promoters, Passives, Detractors
* 30-day trend graph to track score changes over time
* Complete list of all customer responses with filters

### Response Management

* **Filter by category** - View only Promoters, Passives, or Detractors
* **Pagination** - Navigate through all of your responses
* **Order linking** - Click order numbers to view in Shopify admin

## Premium Features (\$7.99/month)

### Unlimited Ratings

<Card title="No Monthly Limits" icon="infinity">
  Free plan: 120 ratings/month

  Premium plan: Unlimited ratings
</Card>

Perfect for high-volume stores.

### Auto-Tag Orders

[Learn more →](/features/auto-tagging)

Automatically tag orders in Shopify with the NPS rating:

* Tags format: `simple_nps_rating:9`
* Enable/disable in settings
* Use tags for segmentation and workflows

### CSV Export

[Learn more →](/features/csv-export)

Download all your rating data for external analysis:

* One-click export from dashboard
* Includes rating, category, order number, comment, date
* Filter before exporting (Promoters only etc.)
* Compatible with Excel, Google Sheets, and analytics tools

<Note>
  Have a feature request? [Contact support](/support/contact)
</Note>

## Feature Comparison

| Feature              | Free Plan | Premium Plan |
| -------------------- | --------- | ------------ |
| NPS Dashboard        | ✓         | ✓            |
| Customer Comments    | ✓         | ✓            |
| 30-Day Trend Graph   | ✓         | ✓            |
| Response Filtering   | ✓         | ✓            |
| Monthly Rating Limit | 120       | Unlimited    |
| CSV Export           | ✗         | ✓            |
| Auto-Tag Orders      | ✗         | ✓            |

[View detailed pricing →](/pricing/overview)

## Need Help with Features?

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/support/faq">
    Common questions about features
  </Card>

  <Card title="Contact Support" icon="headset" href="/support/contact">
    Get help from our team
  </Card>
</CardGroup>