> ## Documentation Index
> Fetch the complete documentation index at: https://simplicityapps.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Measure customer satisfaction with simple NPS surveys on your Shopify thank you page

## What is Simple NPS Survey?

Simple NPS Survey is a Shopify app that helps you measure customer satisfaction by collecting Net Promoter Score (NPS) ratings directly on your order confirmation (thank you) page.

<CardGroup cols={2}>
  <Card title="Quick Setup" icon="rocket" href="/installation">
    Install and configure in under 5 minutes
  </Card>

  <Card title="Beautiful Dashboard" icon="chart-line" href="/features/nps-dashboard">
    View NPS scores, trends, and customer feedback
  </Card>

  <Card title="Auto-Tag Orders" icon="tag" href="/features/auto-tagging">
    Automatically tag orders with NPS ratings (Premium)
  </Card>

  <Card title="Export Data" icon="download" href="/features/csv-export">
    Download all responses as CSV (Premium)
  </Card>
</CardGroup>

## What is NPS?

Net Promoter Score (NPS) is a customer satisfaction metric that measures how likely customers are to recommend your business to others. It's calculated based on a simple 0-10 rating scale:

<AccordionGroup>
  <Accordion icon="face-smile" title="Promoters (9-10)">
    Loyal customers who love your brand and will recommend you to others.
  </Accordion>

  <Accordion icon="face-meh" title="Passives (7-8)">
    Satisfied but unenthusiastic customers who could be swayed by competitors.
  </Accordion>

  <Accordion icon="face-frown" title="Detractors (0-6)">
    Unhappy customers who may damage your brand through negative word-of-mouth.
  </Accordion>
</AccordionGroup>

**NPS Score Formula:** `((Promoters - Detractors) / Total Responses) × 100`

## Why Use Simple NPS Survey?

<CardGroup cols={2}>
  <Card title="Capture Feedback at the Right Moment" icon="clock">
    Survey customers immediately after purchase when their experience is fresh
  </Card>

  <Card title="No Coding Required" icon="code">
    Install directly from Shopify App Store - no developer needed
  </Card>

  <Card title="Clean, Modern Design" icon="paintbrush">
    Beautiful UI that matches your Shopify checkout design
  </Card>

  <Card title="Actionable Insights" icon="lightbulb">
    Identify trends, read comments, and improve customer satisfaction
  </Card>
</CardGroup>

## Pricing

<CardGroup cols={2}>
  <Card title="Free Plan" icon="hand-holding-dollar">
    * 120 ratings per month
    * Basic NPS dashboard
    * View customer comments
  </Card>

  <Card title="Premium Plan - $7.99/mo" icon="gem">
    * **Unlimited ratings**
    * CSV export
    * Auto-tag orders with ratings
    * Priority support
  </Card>
</CardGroup>

[View detailed pricing →](/pricing/overview)

## Ready to Get Started?

<CardGroup cols={1}>
  <Card title="Install Simple NPS Survey" icon="download" href="/installation">
    Get started in under 5 minutes
  </Card>
</CardGroup>