> ## Documentation Index
> Fetch the complete documentation index at: https://simplicityapps.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Pricing Overview

> Simple, transparent pricing for Simple NPS Survey

## Pricing Plans

Simple NPS Survey offers two plans to fit stores of all sizes:

<CardGroup cols={2}>
  <Card title="Free Plan" icon="hand-holding-dollar" href="/pricing/free-plan">
    **\$0/month**

    Perfect for small stores getting started with NPS
  </Card>

  <Card title="Premium Plan" icon="gem" href="/pricing/premium-plan">
    **\$7.99/month**

    For growing stores that need unlimited ratings
  </Card>
</CardGroup>

## Feature Comparison

| Feature                  | Free        | Premium      |
| ------------------------ | ----------- | ------------ |
| **Monthly Rating Limit** | 120 ratings | Unlimited ♾️ |
| **NPS Dashboard**        | ✓           | ✓            |
| **30-Day Trend Graph**   | ✓           | ✓            |
| **Customer Comments**    | ✓           | ✓            |
| **Response Filtering**   | ✓           | ✓            |
| **CSV Export**           | ✗           | ✓            |
| **Auto-Tag Orders**      | ✗           | ✓            |

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Can I upgrade or downgrade anytime?" icon="arrows-rotate">
    **Yes!** Switch plans instantly from your app dashboard. Upgrades are effective immediately. Downgrades take effect at the end of your current billing period.
  </Accordion>

  <Accordion title="What happens if I exceed the free plan limit?" icon="triangle-exclamation">
    When you reach 120 ratings in a month, new survey submissions will be blocked until:

    * You upgrade to Premium (immediate access)
    * The next month begins (limit resets)

    Existing ratings and your dashboard remain accessible.
  </Accordion>

  <Accordion title="Is there a trial period?" icon="clock">
    The **Free plan is your trial!** Test all core features with no credit card required. When you're ready for unlimited ratings and premium features, upgrade to Premium.
  </Accordion>

  <Accordion title="Are there any hidden fees?" icon="eye-slash">
    **No.** Pricing is transparent. Premium plan is \$7.99USD/month. No setup fees, no per-response fees, no surprises.
  </Accordion>

  <Accordion title="Can I get a discount for annual billing?" icon="percent">
    Yes there is a discount for paying annually which you can see in the Shopify app store listing.
  </Accordion>

  <Accordion title="Do I lose my data if I downgrade?" icon="database">
    **No.** All your rating data is preserved when downgrading. You just lose access to Premium features like CSV export and auto-tagging.
  </Accordion>
</AccordionGroup>

## Upgrading to Premium

Ready to unlock unlimited ratings?

<Steps>
  <Step title="Open App Dashboard">
    Go to Simple NPS Survey in your Shopify admin
  </Step>

  <Step title="Click Upgrade">
    Click the "Upgrade to Premium" button in the usage banner or settings
  </Step>

  <Step title="Confirm Subscription">
    Review the \$7.99/month charge and click "Subscribe"
  </Step>

  <Step title="Start Using Premium">
    Premium features are active immediately
  </Step>
</Steps>

<Card title="Upgrade Now" icon="rocket" href="/pricing/premium-plan">
  Get unlimited ratings for \$7.99/month
</Card>

## Need Help Deciding?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="headset" href="/support/contact">
    Questions about which plan is right for you?
  </Card>

  <Card title="View FAQ" icon="circle-question" href="/support/faq">
    More questions about pricing and billing
  </Card>
</CardGroup>