> ## Documentation Index
> Fetch the complete documentation index at: https://simplicityapps.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the Simplicity Apps team

## Get in Touch

We're here to help! Contact our support team for assistance with Simple NPS Survey.

<Card title="Email Support" icon="envelope">
  [**support@simplicityapps.com.au**](mailto:support@simplicityapps.com.au)

  Response time: Within 24 hours (usually faster)
</Card>

## Before You Contact Us

To help us assist you faster, please include:

<Check>
  Your Shopify store domain (e.g., yourstore.myshopify.com)
</Check>

<Check>
  Description of the issue
</Check>

<Check>
  Screenshots if applicable
</Check>

<Check>
  Steps you've already tried
</Check>

<Check>
  Your current plan (Free or Premium)
</Check>

## Response Times

We aim to get back to everyone within 24 hours on business days.

**Business hours:** Monday-Friday, 9am-5pm AEDT (Australian Eastern Time)

## Other Resources

Before reaching out, check if these resources answer your question:

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/support/faq">
    Common questions and answers
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/support/troubleshooting">
    Fix common issues yourself
  </Card>

  <Card title="Setup Guide" icon="book" href="/setup">
    Step-by-step installation instructions
  </Card>

  <Card title="Features" icon="star" href="/features/overview">
    Learn about all app features
  </Card>
</CardGroup>

## Feature Requests

Have an idea to improve the app? We'd love to hear it!

Email us at [**support@simplicityapps.com.au**](mailto:support@simplicityapps.com.au) with "Feature Request" in the subject line.

## Bug Reports

Found a bug? Please report it so we can fix it!

Include:

* What you were trying to do
* What happened instead
* Screenshots or screen recordings if possible
* Your browser and device type