> ## Documentation Index
> Fetch the complete documentation index at: https://simplicityapps.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Simple NPS Survey

## General Questions

<AccordionGroup>
  <Accordion title="What is NPS?" icon="question">
    Net Promoter Score (NPS) is a metric that measures customer loyalty on a scale of -100 to +100, based on asking customers "How likely are you to recommend us?" on a 0-10 scale.
  </Accordion>

  <Accordion title="Where does the survey appear?" icon="location-dot">
    The NPS survey appears on your Shopify thank you page (order confirmation page) immediately after customers complete their purchase.
  </Accordion>

  <Accordion title="Is it mobile-friendly?" icon="mobile">
    Yes! The survey widget is fully responsive and works perfectly on desktop, tablet, and mobile devices.
  </Accordion>

  <Accordion title="Can I customize the survey question?" icon="pen">
    Currently, the survey uses the standard NPS survey layout but with the text full customisable.
  </Accordion>
</AccordionGroup>

## Pricing & Billing

<AccordionGroup>
  <Accordion title="Is there a free trial?" icon="gift">
    The Free plan serves as your trial - use it as long as you want with no credit card required. Upgrade when you need more than 120 ratings/month.
  </Accordion>

  <Accordion title="What happens when I hit the free limit?" icon="stop">
    When you reach 120 ratings in a month, new submissions are blocked until you upgrade or the next month begins. Your existing data remains accessible.
  </Accordion>

  <Accordion title="Can I cancel my Premium subscription?" icon="xmark">
    Yes, anytime! Downgrade from Settings.
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="Does it slow down my checkout?" icon="gauge-high">
    No. The survey only appears on the thank you page after checkout is complete, so it has zero impact on checkout performance.
  </Accordion>

  <Accordion title="Is customer data secure?" icon="shield">
    Yes. We use encryption in transit and at rest. We don't collect customer personal information - only order IDs and ratings.
  </Accordion>

  <Accordion title="Can customers submit multiple ratings?" icon="copy">
    No. Each order can only be rated once. If a customer tries to rate the same order again, they'll see a message that it's already been rated.
  </Accordion>

  <Accordion title="What if I uninstall the app?" icon="trash">
    All your data is deleted within 30 days of uninstallation. Export your data first if you want to keep it.
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="How does auto-tagging work?" icon="tag">
    When enabled (Premium only), orders are automatically tagged with `simple_nps_rating:X` where X is the rating (0-10). [Learn more →](/features/auto-tagging)
  </Accordion>

  <Accordion title="What format is the CSV export?" icon="file-csv">
    Standard CSV format with columns: Rating, Category, Order Number, Comment, Date. Compatible with Excel, Google Sheets, and all major tools.
  </Accordion>

  <Accordion title="Can I filter responses by date?" icon="calendar">
    The dashboard shows all responses. Use the 30-day trend graph to see recent patterns, or export to CSV and filter by date externally.
  </Accordion>
</AccordionGroup>

## Still Have Questions?

<Card title="Contact Support" icon="envelope" href="/support/contact">
  Get help from our support team
</Card>