Auto-Tag Orders

Automatically tag Shopify orders with NPS ratings (Premium feature)

Premium Feature - Available on the Premium plan ($7.99/month)

What is Auto-Tagging?

Auto-tagging automatically adds tags to your Shopify orders when customers submit NPS ratings. This allows you to segment and filter orders based on customer satisfaction.

Tag Format

Tags are added in this format:

simple_nps_rating:9

Where the number is the actual rating (0-10) the customer provided.

Why Use Auto-Tagging?

Segment Customers

Filter orders by satisfaction level in Shopify admin

Trigger Workflows

Use tags to trigger automated actions via Shopify Flow

Identify VIPs

Quickly find and reward your most satisfied customers

Target Marketing

Export tagged orders for targeted email campaigns

How It Works

1. Customer Submits Rating

   After completing their purchase, the customer rates your store (0-10) on the thank you page

2. Rating is Saved

   The rating is saved to your NPS dashboard

3. Order is Tagged

   If auto-tagging is enabled, the order is immediately tagged with simple_nps_rating:X

4. View in Shopify

   The tag appears in the Shopify admin order details

Tags are added in real-time as soon as the customer submits their rating.

Enabling Auto-Tagging

1. Upgrade to Premium

   Auto-tagging requires an active Premium subscription

2. Open App Settings

   In your Shopify admin, open Simple NPS Survey and click Settings

3. Enable Auto-Tagging

   Toggle the “Auto-tag orders with their NPS rating” switch to ON (it is already enabled by default when upgrading to Premium)

4. Changes Save Automatically

   Settings are saved automatically after 2 seconds

Using Tags in Shopify

Filtering Orders

In your Shopify admin Orders page:

1. Click “Filter” button
2. Select “Tagged with”
3. Enter simple_nps_rating:9 (or any rating)
4. View all orders with that specific rating

Finding Promoters

To find your happiest customers:

simple_nps_rating:9 OR simple_nps_rating:10

Finding Detractors

To identify unhappy customers:

simple_nps_rating:0 OR simple_nps_rating:1 OR ... simple_nps_rating:6

Use saved filters in Shopify to quickly access common segments like “Promoters” or “Detractors”

Use Cases

1. Follow Up with Detractors

1. Filter by low ratings

   Find orders tagged with ratings 0-6

2. Review order details

   Check for issues: late delivery, damaged products, etc.

3. Reach out proactively

   Send a personal email or offer compensation

4. Convert detractors to promoters

   Show you care and turn negative experiences around

2. Request Reviews from Promoters

1. Export promoter orders

   Filter for ratings 9-10 and export to CSV

2. Send review requests

   Use email marketing to ask for Google/Trustpilot reviews

3. VIP Customer Program

1. Identify repeat promoters

   Find customers with multiple high-rated orders

2. Add to VIP segment

   Tag with additional VIP tag or add to Shopify customer group

3. Reward loyalty

   Send exclusive offers, early access, or free shipping

4. Shopify Flow Automation

If you have Shopify Plus and Shopify Flow:

Trigger: Order is tagged with "simple_nps_rating:10"
Action: Add customer to "Brand Advocates" email list
Action: Send thank you email with referral code

Shopify Flow is available on Shopify Plus. Learn more about Shopify Flow.

FAQ

Are existing ratings tagged retroactively?

No. Tags are only added to orders going forward after you enable auto-tagging. Existing ratings are not retroactively tagged.

Can I remove or change tags?

Yes! Tags work like any other Shopify order tag. You can manually remove or edit them in the Shopify admin if needed.

What if I disable auto-tagging?

Existing tags will remain on orders. New ratings will not add tags. You can manually remove old tags if desired.

Do tags affect anything else?

No. Tags are purely organizational. They don’t affect shipping, inventory, taxes, or any other Shopify functionality.

Can I customize the tag format?

Currently, the tag format is fixed as simple_nps_rating:X. Custom tag formats may be added in a future update.

Upgrade to Premium

Auto-tagging is included in the Premium plan.

Upgrade Now

Get unlimited ratings + auto-tagging + CSV export for $7.99/month

Need Help?

FAQ

More questions about auto-tagging

Contact Support

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