Terms of Service

Terms of Service for Simple NPS Survey

Terms of Service

Last Updated: December 2025

Agreement to Terms

By installing and using the Simple NPS Survey app (“the App”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not install or use the App.

Service Description

Simple NPS Survey is a Shopify app that collects Net Promoter Score (NPS) ratings from your customers on the order confirmation page.

Your Responsibilities

As a merchant using the App, you agree to:

Use the App in compliance with all applicable laws and regulations

Ensure you have the right to collect feedback from your customers

Not misuse or attempt to reverse engineer the App

Maintain the security of your Shopify store credentials

Comply with Shopify’s Terms of Service

Subscription and Billing

Free Plan

• 120 ratings per month
• No credit card required
• Can be used indefinitely

Premium Plan ($7.99/month)

• Unlimited ratings per month
• Billed monthly through Shopify
• Can be canceled at any time

Exceeding the free plan limit will prevent new ratings from being collected until you upgrade or the next month begins.

Data and Privacy

• We collect and process data as described in our Privacy Policy
• You own all rating data collected through your store
• We do not sell your data to third parties
• Data is deleted within 30 days of app uninstallation

Service Availability

We strive to provide 99.9% uptime, but cannot guarantee uninterrupted access. We are not liable for:

• Scheduled maintenance downtime
• Issues caused by third-party services (including Shopify)
• Problems arising from your internet connection
• Events beyond our reasonable control

Intellectual Property

• The App and its code remain the property of Simplicity Apps
• You may not copy, modify, or redistribute the App
• Your rating data and branding remain your property

Limitation of Liability

To the maximum extent permitted by law:

• The App is provided “as is” without warranties
• We are not liable for lost profits or indirect damages
• Our total liability is limited to fees paid in the last 12 months
• We are not responsible for customer disputes related to ratings

Termination

You may terminate this agreement by:

• Uninstalling the App from your Shopify store

We may terminate your access if you:

• Violate these Terms of Service
• Use the App for fraudulent purposes
• Fail to pay subscription fees

Changes to Terms

We may modify these terms at any time. Continued use of the App after changes constitutes acceptance of the new terms.

Governing Law

These terms are governed by the laws of Australia.

Contact

For questions about these terms:

Simplicity Apps Email: [e-mail]