Installation

Install Simple NPS Survey from the Shopify App Store in minutes

Prerequisites

Before installing Simple NPS Survey, ensure you have:

Shopify store (any plan)

Admin access to your Shopify store

Checkout settings access (required to add extension)

Installation Steps

Step 1: Install from Shopify App Store

1. Visit the App Store

   Go to the Simple NPS Survey app listing in the Shopify App Store

2. Click Install

   Click the Install button on the app listing page

3. Review Permissions

   Review the app permissions:

   • Read orders - To identify which orders to survey
   • Write orders - To tag orders with NPS ratings (Premium feature)
4. Authorize Installation

   Click Install app to authorize the installation

Installation time: Less than 1 minute

Step 2: Initial Setup

After installation, you’ll be redirected to the app dashboard where you can:

1. View setup instructions - Step-by-step guide to add the survey to your thank you page
2. Choose your plan - Start with the free plan or upgrade to Premium
3. Customize settings - Configure auto-tagging and other preferences (Premium)

The app is installed, but customers won’t see the survey until you complete the setup process.

What Happens Next?

After installation:

Add to Checkout

Add the NPS widget to your thank you page

Configure Settings

Customize app settings and features

Uninstalling the App

If you need to uninstall Simple NPS Survey:

Uninstalling will delete all collected ratings and data. Export your data first if you want to keep it.

1. Go to Apps Settings

   In your Shopify admin, go to Settings → Apps and sales channels

2. Find Simple NPS Survey

   Locate Simple NPS Survey in your installed apps list

3. Uninstall

   Click the … menu and select Uninstall

Need Help?

Setup Guide

Complete setup instructions

Contact Support

Get help from our team