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Overview

After installing the app, you need to add the NPS survey widget to your thank you page. This is a one-time setup that takes about 2 minutes.
The survey appears only on the order confirmation page after customers complete their purchase.

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Adding the Survey to Your Thank You Page

1

Open Checkout Settings

In your Shopify admin, navigate to: Settings → Checkout → Click the Customize button
You can also access this directly from the app dashboard by clicking “Open Checkout Settings”
2

Access Apps Panel

In the checkout editor:
  1. Click the Apps icon (puzzle piece) in the left sidebar
  2. This opens the panel showing available checkout extensions
3

Add Simple NPS Survey

  1. Find Simple NPS Survey in the apps list
  2. Click the + (plus) icon next to it
  3. Select Thank you from the dropdown menu
4

Position the Widget

The NPS widget will appear on the thank you page. You can drag it to reposition if needed.
5

Customize (Optional)

Click on the widget to customize:
  • Title text
  • Subtitle text (leaving subtitle blank will hide this element)
  • Show/hide comments textbox
  • Comments textbox label
  • Button text
  • Successful submission title
  • Successful submission subtitle
6

Save Changes

Click the Save button in the top right to publish your changes
Your NPS survey is now live! Customers will see it after completing their purchase.

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Testing Your Setup

To verify the survey is working correctly:
1

Place a Test Order

Create a test order in your store.
2

Complete Checkout

Go through the entire checkout process
3

Check Thank You Page

After completing the order, you should see the NPS survey widget on the thank you page
4

Submit a Test Rating

Submit a test rating and check if it appears in your app dashboard
Development stores and test mode orders work perfectly for testing. The survey will appear for all orders. For stores already setup with live payments then consider using a 100% off discount code or gift card and refunding the order after you’ve tested.

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Common Setup Issues

Solution:
  • Ensure the app is fully installed from the App Store
  • Refresh the checkout editor page
  • Check that you have permission to modify checkout settings
Solution:
  • Check if you’ve exceeded the free plan monthly limit (120 ratings)
  • Verify you clicked “Save” in the checkout editor
  • Clear your browser cache and try a new test order
  • Ensure the widget is added to the “Thank you” page specifically (not other checkout pages)
Solution:
  • Wait 10-15 seconds and refresh the dashboard
  • Verify the order was completed successfully
  • Check if you’ve exceeded the free plan monthly limit (120 ratings)

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Next Steps

View Dashboard

Start collecting and analyzing customer feedback

Upgrade to Premium

Unlock unlimited ratings and advanced features

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