Get in Touch
We’re here to help! Contact our support team for assistance with Simple NPS Survey.Email Support
support@simplicityapps.com.auResponse time: Within 24 hours (usually faster)
Before You Contact Us
To help us assist you faster, please include:Your Shopify store domain (e.g., yourstore.myshopify.com)
Description of the issue
Screenshots if applicable
Steps you’ve already tried
Your current plan (Free or Premium)
Response Times
We aim to get back to everyone within 24 hours on business days. Business hours: Monday-Friday, 9am-5pm AEDT (Australian Eastern Time)Other Resources
Before reaching out, check if these resources answer your question:FAQ
Common questions and answers
Troubleshooting
Fix common issues yourself
Setup Guide
Step-by-step installation instructions
Features
Learn about all app features
Feature Requests
Have an idea to improve the app? We’d love to hear it! Email us at support@simplicityapps.com.au with “Feature Request” in the subject line.Bug Reports
Found a bug? Please report it so we can fix it! Include:- What you were trying to do
- What happened instead
- Screenshots or screen recordings if possible
- Your browser and device type