Pricing Plans
Simple NPS Survey offers two plans to fit stores of all sizes:Free Plan
$0/monthPerfect for small stores getting started with NPS
Premium Plan
$7.99/monthFor growing stores that need unlimited ratings
Feature Comparison
Frequently Asked Questions
Can I upgrade or downgrade anytime?
Can I upgrade or downgrade anytime?
Yes! Switch plans instantly from your app dashboard. Upgrades are effective immediately. Downgrades take effect at the end of your current billing period.
What happens if I exceed the free plan limit?
What happens if I exceed the free plan limit?
When you reach 120 ratings in a month, new survey submissions will be blocked until:
- You upgrade to Premium (immediate access)
- The next month begins (limit resets)
Is there a trial period?
Is there a trial period?
The Free plan is your trial! Test all core features with no credit card required. When you’re ready for unlimited ratings and premium features, upgrade to Premium.
Can I get a discount for annual billing?
Can I get a discount for annual billing?
Yes there is a discount for paying annually which you can see in the Shopify app store listing.
Do I lose my data if I downgrade?
Do I lose my data if I downgrade?
No. All your rating data is preserved when downgrading. You just lose access to Premium features like CSV export and auto-tagging.
Upgrading to Premium
Ready to unlock unlimited ratings?1
Open App Dashboard
Go to Simple NPS Survey in your Shopify admin
2
Click Upgrade
Click the “Upgrade to Premium” button in the usage banner or settings
3
Confirm Subscription
Review the $7.99/month charge and click “Subscribe”
4
Start Using Premium
Premium features are active immediately
Upgrade Now
Get unlimited ratings for $7.99/month
Need Help Deciding?
Contact Support
Questions about which plan is right for you?
View FAQ
More questions about pricing and billing