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Pricing Plans

Simple NPS Survey offers two plans to fit stores of all sizes:

Free Plan

$0/monthPerfect for small stores getting started with NPS

Premium Plan

$7.99/monthFor growing stores that need unlimited ratings

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Feature Comparison

FeatureFreePremium
Monthly Rating Limit120 ratingsUnlimited ♾️
NPS Dashboard✓✓
30-Day Trend Graph✓✓
Customer Comments✓✓
Response Filtering✓✓
CSV Export✗✓
Auto-Tag Orders✗✓

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Frequently Asked Questions

Yes! Switch plans instantly from your app dashboard. Upgrades are effective immediately. Downgrades take effect at the end of your current billing period.
When you reach 120 ratings in a month, new survey submissions will be blocked until:
  • You upgrade to Premium (immediate access)
  • The next month begins (limit resets)
Existing ratings and your dashboard remain accessible.
The Free plan is your trial! Test all core features with no credit card required. When you’re ready for unlimited ratings and premium features, upgrade to Premium.
No. Pricing is transparent. Premium plan is $7.99USD/month. No setup fees, no per-response fees, no surprises.
Yes there is a discount for paying annually which you can see in the Shopify app store listing.
No. All your rating data is preserved when downgrading. You just lose access to Premium features like CSV export and auto-tagging.

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Upgrading to Premium

Ready to unlock unlimited ratings?
1

Open App Dashboard

Go to Simple NPS Survey in your Shopify admin
2

Click Upgrade

Click the “Upgrade to Premium” button in the usage banner or settings
3

Confirm Subscription

Review the $7.99/month charge and click “Subscribe”
4

Start Using Premium

Premium features are active immediately

Upgrade Now

Get unlimited ratings for $7.99/month

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Need Help Deciding?

Contact Support

Questions about which plan is right for you?

View FAQ

More questions about pricing and billing